CONTACT US

We’d love to hear from you! 💬
Whether you have a question about your order, shipping, returns, or just want to share feedback, our support team is always ready to help.

📨 Customer Support

Email: support@trailtk.com
(Average response time: within 24–48 hours, Monday–Friday)

Working Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
Weekend & Holidays: Response may take a bit longer, but we’ll get back to you as soon as possible.

📦 Order & Shipping Inquiries

If you have questions about your order status or tracking number, please include:

  • Your Order Number

  • The Email Address used for your purchase

Our team will check your order details and reply promptly.

🏢 Company Information

Brand: Trailtk
Official Website: https://trailtk.com
Business Address:
Trailtk E-Commerce, Unit 3A, Kowloon Bay, Hong Kong (for correspondence only)

⚠️ Please note: this address is for business correspondence only — not a return warehouse.
For product returns, please contact us by email to receive the correct return address based on your region.

🐾 We’re here for you

At Trailtk, customer happiness is our top priority.
We appreciate every message and will always do our best to provide friendly, reliable support.