Returns & Refunds Policy

At Trailtk, we want you and your furry friends to love every product you order!
If for any reason you’re not completely satisfied, we’re here to make it right.

Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in the original packaging, and in the same condition that you received them.

• Please contact our customer support team first at support@trailtk.com before returning any items.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we’ll send you a confirmation email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Non-returnable items

• Clearance or “Final Sale” items

• Gift cards

• Hygiene-related products (e.g., pet grooming tools, beds, or feeding accessories that have been used)

Damaged or wrong items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund immediately.